Privacy Policy – kb99

Personal Information You Provide

When you register for an account, make a deposit, or contact our support team, we may collect the following types of personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number (used for bKash/Nagad/Rocket verification)
• Government-issued ID details for account verification (NID, passport, or driving license)
• Home address (city, district — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Financial information necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer

Automatically Collected Technical Data

When you visit the kb99 platform, certain technical information is automatically collected by our servers for security, analytics, and performance purposes:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on site, and navigation patterns
• Session identifiers and cookie data (see our Cookies section below)

Purposes of Data Use

The data we collect is used exclusively to deliver and improve our services. Specifically, your information helps us to:

• Create and manage your kb99 player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, and other payment partners
• Verify your identity and comply with anti-fraud and KYC requirements
• Send you account notifications, promotional offers, and customer support responses (with your consent)
• Personalize your gaming experience with relevant game recommendations and bonus offers
• Detect, prevent, and investigate fraudulent activity, money laundering, or any other illegal behavior on the platform

When We May Share Data

kb99 does not sell your personal data. We only share information in the following limited circumstances:

• With trusted payment processors (bKash, Nagad, Rocket, Visa, Mastercard) strictly for the purpose of completing your financial transactions
• With identity verification and anti-fraud service providers who are bound by strict confidentiality agreements
• Where required by Bangladeshi law, a court order, or a lawful request from a government authority — and only to the extent legally necessary

How kb99 Uses Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and gather anonymized analytics. These include:

• Essential cookies: required for core platform functionality such as keeping you logged in and securing your session
• Analytics cookies: help us understand which pages, games, and features are most popular among players from Dhaka, Chittagong, Rangpur, and beyond
• Preference cookies: remember your language, display settings, and game preferences to deliver a more personalized experience on return visits

Security Measures We Employ

kb99 employs multiple layers of protection to safeguard your data. Our platform runs on SSL-encrypted connections at all times. Sensitive data at rest is encrypted using AES-256. We conduct regular security audits and vulnerability assessments. Access to personal data within our organization is restricted on a need-to-know basis, and all staff handling user data are bound by strict confidentiality obligations. While no system is 100% immune to risk, we continuously invest in maintaining the highest possible security posture for our Bangladeshi players.

Data Retention Period

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. For active accounts, data is retained throughout the lifetime of your relationship with kb99. Upon account closure, we may retain certain records for up to 7 years in line with financial compliance obligations. Once the retention period expires, your data is securely deleted or anonymized.

Rights Over Your Personal Data

As a kb99 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct any inaccurate or incomplete data
• Right to erasure: request deletion of your personal data where it is no longer necessary for us to retain it
• Right to restrict processing: ask us to pause the use of your data in certain circumstances
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting prior processing

Payment Processing & Data Handling

To process your deposits and withdrawals, kb99 works with regulated payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you conduct a financial transaction, the relevant payment partner receives only the minimum data necessary to complete that transaction. These partners operate under their own privacy policies and security frameworks, which we encourage you to review independently. kb99 is not responsible for the data practices of third-party payment processors once data leaves our platform boundary.

21+ Platform — No Underage Access

kb99 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has registered an account, we will immediately suspend that account, delete all associated personal data, and reverse any financial transactions where possible. Parents and guardians in Bangladesh are strongly encouraged to use parental control software to restrict minors from accessing online gaming platforms.

Policy Update Procedure

kb99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via a prominent notice on our platform or by email to the address registered on your account. The updated policy will take effect immediately upon posting unless a later effective date is specified. Your continued use of the kb99 platform after the effective date of any changes constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it regularly.

Get in Touch With Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kb99 handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related inquiries within 3 business days. Players located across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — are welcome to contact us at any time.

[email protected]